Product Specialist

Eaton

About the job

Eaton’s Power Systems Division is currently seeking a Product Specialist to join our team. This position is based at our Waukesha, WI facility.

Primary Function

The primary function of the Product Specialist is to be a skilled technical communicator who creates a well-written customer proposal based on a customer request for a quote and/or a specification using the Power Systems Division (PSD) quotation system, and works with a dynamic, fast-paced team that interfaces with every aspect of the organization from front-end sales through manufacturing.

Essential Functions

  • Create multiple transformer proposals, daily, per customer’s request-for-quote (RFQ), specifications (formal and informal), one-lines, and other documentation.
    • Perform detailed specification reviews to identify and address:
      • Customer requirements
      • Fit to Eaton’s Power Systems Division product scope
      • Features and accessories required for pricing program
      • Areas for exception or clarification for the customer
      • Lead-times
      • Alternates for a more competitive offering
      • Special test, customer test/witness, or customer inspection requirements
      • Special documentation and reporting
  • Process multiple orders, daily, from both internal and field priced proposals
    • Verify PO against the proposal and resolve discrepancies
    • Verify specification matches proposal and resolve all discrepancies
    • Assemble documentation for design engineering
    • Communicate special requirements to affected departments
    • Process customer change orders against open sales orders using the change/hold/cancellation process
  • Approve and negotiate pricing per established guidelines, competitive feedback, and customer/market knowledge
  • Maintain a team atmosphere to ensure that all workload for the proposals team is completed each day per customer required deadlines.
  • Provide product and application technical support for customers, agents, and internal departments
  • Provide quotation program support for sales representatives and the system development (IT) team via training, testing, improvement suggestions
  • Acts as a liaison between engineering, marketing, scheduling, and customers
  • Understand and utilize lean tools and concepts to drive continuous improvement.
  • Learn and understand applicable industry standards i.e. ANSI, IEEE, CSA, NEMA for transformers
  • Participate in the creation and maintenance of ISO work instructions.
  • Participate in customer visits to the Customer Service Center
  • Provide plant tours as needed.
  • Visit customer/agent sites as needed

Qualifications

Basic Qualifications:

  • Ability to work in the United States on an ongoing basis without company sponsorship.
  • Bachelor’s Degree in Engineering from an accredited institution, OR currently enrolled in a bachelor’s degree in Engineering program from an accredited institution with an expected graduation date in 2022

Preferred Criteria

  • Electrical or Mechanical Engineering degree
  • Minimum of 2 years of product, customer service, inside sales, or proposals experience in a technical field
  • Minimum of 1 year of experience using ERP and quotation systems

Position Criteria

  • Knowledge of electric power distribution transformers and their components and accessories
  • Knowledge of typical applications, equipment, systems, and standards for electric power distribution transformers
  • Excellent oral, interpersonal, and written skills with the ability to effectively communicate
  • Detail-oriented, with the ability to balance multiple priorities and work to deadlines with a high degree of accuracy
  • Knowledge of Microsoft Office (Word, Excel, PowerPoint), SAP, or other ERP related system and the ability to utilize such tools to analyze data and solve routine problems

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com